Terms & Conditions
Collaboration can be a rewarding and enjoyable creative experience, especially when everyone’s on the same page around ground rules and expectations.
These terms and conditions have been prepared to create a reliable, straightforward business relationship between you (the client), and me (Shannon, the writer) at Centrepiece Writing Studio.
Whether we are working together on a speech, a personal bio, or any other creative project, here are the Centrepiece policies that will shape our work together.
A specific timeframe for the first draft will be agreed upon in writing.
I always encourage clients to start the writing process early, to provide enough time to make revisions, solicit feedback (if necessary), practice (if applicable), and ensure this work is suited to your specific needs.
That said, I can usually accommodate short turnarounds if needed. It just means we’ll have less time for all the other nice-to-haves.
Invoicing, Deposits, and Payments
Unless otherwise agreed upon, work will start when the deposit is received.
A final invoice for the second payment will be sent on the earliest of two options:
- The client confirms the work has been completed to their satisfaction; or
- The first business day following the event date specified in the contract.
Any remaining fees are due from the client within 15 calendar days of the final invoice date.
Payments received beyond the 15-day grace period will incur a late fee of 1.65% per month.
Work Scope - Shannon Agrees To:
- Carry out work to the scope, deadlines and prices agreed upon in the contract.
- Follow any special instructions provided by the client and agreed by the writer.
- Treat the client with respect, professionalism, honesty, and integrity at all times.
- Respond to communications within a reasonable timeframe, normally within 12 to 24 hours.
- Unless otherwise agreed upon, all drafts and final versions will be sent electronically.
- Retain archived documents for two years.
The Client Agrees To:
- Provide supporting information, topics, guidance, ideas, and other material as requested by the writer to allow for the creation of the written work.
- Identify key dates, and/or other relevant details about the requested work.
- Answer any questions asked by the writer.
- Solicit and manage feedback from others, if desired.
- Provide timely feedback on drafts and other content as requested by the writer.
- Pay the deposit and fees to the writer within agreed-upon timeframes.
- Print electronic documents, as needed.
- Save documents for future reference in the location and manner of their choice.
Out Of Scope - What Is Not Included In The Price
Anything not listed under “Scope” is not included.
Any reasonable requests for additional work beyond the original agreement will be considered, and may be subject to additional charges.
Any change requests must be made by the client in writing.
Should these changes negate any part of the work already completed at the time of the changes, the client accepts responsibility for payment for any work completed to date.
Final Acceptance Of The Work
Upon completion of the work to your satisfaction, and payment of any remaining fees, this contract will be considered fulfilled.
Once the work is completed, Shannon releases responsibility for the work, and you are free to do with it as you wish.
Single Point Of Contact
Shannon can be reached by email at: [email protected].
In order to keep the project moving and maintain clear lines of accountability, Shannon will communicate, seek feedback and accept edit requests only from the client named in the contract, unless otherwise agreed upon.
The client is welcome to seek out additional feedback from others; however, if stylistic differences arise (family dynamics anyone?), it is solely up to the client to manage any disagreements.
If it is essential for you to add another point of contact, an additional charge may be applied.
I value your confidentiality, and act accordingly.
If you have specific concerns about confidentiality or require a non-disclosure agreement, please let me know.
Cancellation of Work
Writing is a collaborative effort, and your input and feedback help make each draft stronger than the last. If you’re not happy with the existing draft, let’s work through it.
That said, life happens. In the unlikely event that you need to cancel our work together, you are responsible for paying for work completed to date.
Any cancellations must be made in writing, and provide as much notice as possible.
Your initial non-refundable payment will be retained in honour of our agreement.
If work is canceled prior to delivery of the first draft, your final invoice may be adjusted based on the work completed to date.
If a first draft has been delivered to you prior to cancellation, your invoice will reflect the full balance outstanding.
The copyright to any document Shannon creates remains with Centrepiece Writing Studio until any outstanding balance for the writing is made in full.
If you are delivering a speech and have opted to pay in instalments, you will be granted a one-time right to deliver your speech prior to the payment of your second installment, however, full copyright will not pass to you until all fees are paid.
Full copyright passes to the client as soon as the fees are paid in full. At that point, you take full ownership of the writing and may make any changes and publish the document wherever you wish.
Unless specifically revoked, Shannon retains the right to display her work in a portfolio for future marketing and promotional endeavours. In this case, names and personal identifying details will be changed to ensure confidentiality.
Shannon may also link to publicly distributed or published work from her website, portfolio, social media accounts or other areas, unless requested not to by the client. Any such requests will be honoured.
Once final documents are shared with you, it is your responsibility to save them appropriately in the manner of your choice. A retrieval fee will be applied if copies are required after the contract has been fulfilled. Centrepiece Writing Studio will retain archives of your files for two years. While we will do our best to accommodate requests, please understand that retrieval beyond this two-year period may not be possible.
The client agrees to hold Shannon Marshall and Centrepiece Writing Studio harmless for any damages that may arise from the writer’s work.
In no event shall the writer be liable for any direct, indirect, punitive, incidental, special consequential damages whatsoever arising out of or connected with the use or misuse of their work product.
The writer assumes no responsibility for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including without limitation, those resulting from her work product or from:
(1) user or client reliance on the materials or documents produced
(2) costs of replacement writings, training, or documents
(3) loss of use, data, or profits
(4) delays or business interruptions,
(5) and any theory of liability, arising out of or in connection with the use or performance of the writer’s work whether or not the writer has been advised of the possibility of such damages.
Please contact Shannon if you have any questions about the policies above.
I’m looking forward to working with you.
Centrepiece Writing Studio is grateful to operate on the traditional lands of the Lekwungen people, now represented by the Songhees and Xwsepsum (Esquimalt) nations...
The glorious land commonly known as Victoria, BC.
With great respect for the earliest residents of our shared coastal home, CWS strives to uphold our mutual values of storytelling and environmental stewardship.